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Customer Service Agent

customer service agent


We are looking for a Customer Service Agent to join our team.  The post holder will form part of the ICC Belfast | Waterfront Hall | Ulster Hall Entertainments team.

The post will be responsible for providing world-class customer service to open welcome all customers, promoting ICC Belfast, Waterfront Hall and Ulster Hall through all streams of communication. This role will provide administrative support for the delivery of entertainment events, ensuring seamless information flow between departments and the effective use of the venue ticketing system.

The ideal candidate will have a strong communication skills with an understanding of marketing techniques, and will have the willingness to adapt to, and follow, all systems and processes to enable a better customer experience tomorrow.

The role will be shift work across seven days of the week, predominantly between the hours of 12pm and 9pm.

To Apply

To apply for this post, please send your CV, covering letter detailing how you meet the essential criteria to hrinbox@waterfront.co.uk.

The applicant should highlight on their CV, industry-specific qualifications and certificates as well as educational achievements.

Closing date for applications is Friday 10 December at 12.00pm.

Please note that it is the applicants’ responsibility to ensure that his or her CV and supporting documents are submitted by this closing date and time.

Short-listing, assessment, and interview dates

It is envisaged that interviews will take place on 17 December 2021.

Belfast Waterfront & Ulster Hall Ltd will make all reasonable efforts to accommodate applicants who are unavailable on the specified interview date, but it is under no obligation to do so.